These Terms & Conditions govern your use of the website www.WiresDirect.co.uk and any purchases made from WiresDirect. By using our website or placing an order, you agree to these Terms & Conditions.
1. About Us
WiresDirect
Registered address:
Email: contact@wiresdirect.co.uk
2. Use of Our Website
- You must be at least 18 years old to place an order.
- You agree to use this website for lawful purposes only.
- We reserve the right to refuse service to anyone for any reason.
3. Product Information
- We make every effort to ensure product descriptions, images, and prices are accurate.
- Product images are for illustration purposes only.
- Electrical products should be installed by a qualified electrician where required.
- We are not responsible for damage caused by incorrect installation or misuse.
4. Pricing & Payment
- All prices are displayed in GBP (£) and include VAT unless stated otherwise.
- We reserve the right to change prices at any time.
- Payment must be made in full before goods are dispatched.
- We accept secure payments via approved third-party payment providers.
5. Orders & Acceptance
- Placing an order does not guarantee acceptance.
- An order is confirmed once you receive an order confirmation email.
- We reserve the right to cancel or refuse any order due to stock availability, pricing errors, or suspected fraud.
6. Delivery
- Delivery times are estimates and not guaranteed.
- We are not responsible for delays caused by couriers or events beyond our control.
- Risk of loss passes to you upon delivery.
- Please inspect goods on receipt and notify us of any issues promptly.
7. Returns & Refunds
Our Returns Policy complies with the Consumer Contracts Regulations 2013.
a) Consumer Right to Cancel
- You have the right to cancel your order within 14 days of receiving your goods.
- Items must be unused, in original packaging, and in resalable condition.
b) Non-Returnable Items
- Cut-to-length cables
- Custom or special-order items
c) Faulty Goods
- Faulty or damaged items will be replaced or refunded in accordance with UK consumer law.
Return shipping costs are the customer’s responsibility unless the item is faulty.
8. Electrical Safety Disclaimer
- All electrical cables and components must be installed and used in accordance with BS 7671 (IET Wiring Regulations).
- Installation should be carried out by a qualified professional.
- We accept no liability for improper installation or use.
9. Limitation of Liability
- We are not liable for indirect, incidental, or consequential losses.
- Our total liability shall not exceed the value of the products purchased.
- Nothing in these Terms limits liability for death or personal injury caused by negligence.
10. Intellectual Property
- All website content, including text, images, icons, and logos, is the property of WiresDirect.
- Content may not be copied, reproduced, or distributed without permission.
11. Privacy & Data Protection
Your use of our website is also governed by our Privacy Policy, which explains how we collect and process personal data.
12. Force Majeure
We are not liable for failure or delay in performing obligations due to events beyond our reasonable control, including natural disasters, strikes, or supply chain disruptions.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
14. Changes to These Terms
We may update these Terms & Conditions at any time. Changes will take effect when posted on our website.